Maps
The Maps below link to google maps and will provide you with driving directions to our two locations.
Driving directions to Kalamazoo Location
Contact
For General Information
- Grand Rapids - (800) 968-9680
- Kalamazoo - (866) 668-6687
Parts Departments
Service Departments
For General Email Inquiries
Breakdown Assistance Program
Freightliner Announces New Breakdown Assistance Program
08/24/2006
DALLAS, TEXAS – August 24, 2006 – Freightliner introduced the new ExceleratorSM breakdown assistance program in a press conference today at the Great American Trucking Show here.
The Excelerator program, an integral part of Freightliner’s full range of service products, is now available to owner-operators and fleets up to 25 units. The program offers a 24/7 call center staffed by experienced Freightliner personnel who are experts at assessing drivers’ needs, finding the best local service providers, expediting repair parts and assisting with towing and other roadside services.
“Freightliner LLC has long supported drivers, operators and fleet managers with innovative and highly dependable products and services designed to keep them on the road and in business,” said Jonathan Randall, director of product marketing, Freightliner Trucks. “The Excelerator program gives drivers an even higher level of support when breakdowns occur, offering quick responses and a feeling of peace of mind throughout the entire process.”
The Excelerator program features three different packages: Excelerator On Call, Excelerator Preferred and Excelerator Preferred Plus.
Excelerator On Call was developed for drivers who want the benefits of single-source breakdown assistance coordination and who prefer a pay-per-event basis. There is no membership fee and drivers get the basic Excelerator services starting at just $39 per breakdown event.
Excelerator Preferred was developed for drivers who want all the benefits of the Excelerator On Call program with discounted services and special programs. The Excelerator Preferred package is available through a one-time membership fee of $99 per vehicle and offers reduced fees on breakdown assistance coordination, a special tire program, plus extra discounts and money-saving member specials.
Additionally, The Exclerator Preferred package offers online access to a members-only web page where drivers can check the vehicle’s status in the repair process.
Excelerator Preferred Plus offers the highest level of support. An annual fee of $299 per vehicle provides unlimited breakdown assistance coordination and up to three tows and one extraction per year for covered vehicles at no additional cost. Preferred Plus also includes special benefits, such as a tire program.
Freightliner professionals monitor the repair process every step of the way and provide a recap of breakdown events for individual recordkeeping. Excelerator packages can be paid by credit card for added convenience and expedited service.
New Factory Service Center
Freightliner Custom Chassis Opens New Factory Service Center
08/18/2006
Gaffney, S.C.—Freightliner Custom Chassis Corporation (FCCC) continuously seeks ways to provide customers with the finest service experience offered by any motorhome chassis manufacturer. In the spirit of continuous improvement and optimal customer satisfaction, FCCC is thrilled to announce the opening of the new Factory Service Center in Gaffney, South Carolina.
Freightliner Custom Chassis Corporation partnered with Spartanburg Technical College on this project, and the 12,000-square-foot facility is an extension of FCCC’s nationwide service network that includes 400 service centers, more than 70 of which are Oasis locations.
The new Factory Service Center also offers a training facility that enables interns from Spartanburg Technical College to take advantage of a unique opportunity to become certified RV technicians. “We recognized the need in the industry for more trained service technicians, and we acted on it,” said Dave Hoover, manager of customer support for Freightliner Custom Chassis Corporation. “Our training center is the first of its kind in the industry.”
“The Service Center underscores our leadership in the chassis business and our strong and still-growing presence in the Gaffney-Spartanburg area,” said Reid Bigland, president of Freightliner Custom Chassis Corporation. “It provides new educational opportunities for the citizens of Cherokee County, and it will please our customers with the exceptional level of service it’s designed to provide.”
“Our owners have always had excellent service experiences in Gaffney,” continued Hoover, “and we’ve taken that experience to a higher level.”
Owners interested in scheduling a service visit at the new Factory Service Center in Gaffney should call 864-206-8683.
Beat the Heat
Freightliner LLC Trucks Beat the Heat in Summer Performance Testing
08/15/2006
Fourteen-vehicle convoy is pushed to the limit in the most extreme temperatures, altitudes, and humidity
PORTLAND, OR… Record-breaking temperatures are sweeping across North America this summer, and Freightliner LLC’s “Summer Test” trucks are out in the hottest, most humid, and highest altitude locations in the country, putting their performance capabilities to the test.
Each year, Freightliner LLC’s “Summer Test” convoy of Freightliner®, Sterling®, and Western Star® trucks, as well as Thomas Built Buses®, is sent to the harshest environments in the United States for extreme performance testing. As part of Freightliner LLC’s ongoing commitment to testing, developing and producing superior products, the results from the “Summer Test” help ensure that customers receive the toughest, most durable, and highest-performing vehicles on the market.
This year’s convoy, which deployed last week, faces long, grueling days of 120-degree Fahrenheit temperatures in the Death Valley area of Nevada; 12,000-foot altitudes and severe mountainous grades in the Rocky Mountain region of Colorado; and 95 percent humidity in the Galveston, TX area.
“We outfit each vehicle with a host of on-board computers and instrumentation equipment that measure multiple areas of vehicle performance including temperatures, pressures, strains, component interaction, and powertrain and engine operation,” said Ramin Younessi, chief engineer of test engineering, Freightliner LLC. “Then we push the trucks to the limit. The three test sites in Nevada, Colorado, and Texas provide some of the most demanding summer environments in the country. We run the vehicles all day, in the scorching heat, up and down ten-mile climbs, steep grades, and high altitudes.”
Younessi added, “This year’s ‘Summer Test’ is especially significant as it clearly demonstrates the close cooperation and teamwork between Freightliner LLC engineers and the Detroit Diesel & Mercedes-Benz Engine engineers.”
“A talented team of our engineers that handle the engineering for our Series 60® and Mercedes-Benz engines – the MBE 4000 and MBE 900 — are participating in these important performance trials, leading the effort in testing and data collection,” said Walter Puetz, senior vice president of engineering for Detroit Diesel Corporation. “We are working very closely with Freightliner Test Engineering to ensure that we offer the best and most fully-integrated product.”
Along with new EPA ’07 Detroit Diesel Series 60 and MBE 4000 and 900 diesel engines, the “Summer Test” trucks are equipped with Caterpillar C13 and C15, and Cummins ISB and ISC ’07 diesel engines.
“Although we already have logged more than five million test miles on other EPA ’07 trucks, we’re really putting them to the test in these extreme situations,” added Al Pearson, director of vehicle test group. “As the Freightliner LLC family of products continues to grow, the ‘Summer Test’ gets bigger and more extensive each year.”
The “Summer Test” convoy is part of Freightliner LLC’s year-round testing program, which also includes cold temperature performance, high mileage and accelerated durability testing, as well as aerodynamic testing in its state-of-the-art full-scale wind tunnel.
Freightliner LLC, headquartered in Portland, Oregon, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty and specialized commercial vehicles. It produces and markets Class 3-8 vehicles under the Freightliner, Sterling, Western Star, and Thomas Built Buses nameplates. Freightliner LLC is a business unit of DaimlerChrysler, the world’s leading commercial vehicle manufacturer
Freightliner donates tractor
Freightliner Trucks Donates Tractor to 50th Anniversary Celebration of the Interstate Highway System
06/16/2006
PORTLAND, OR. – June 16, 2006 – Freightliner Trucks announced that one of its heavy-duty tractors will take part in a convoy traveling across America in celebration of the 50th anniversary of the United States Interstate Highway System. Freightliner’s Run Smart Century Class S/T tractor will drive the entire 14-day journey across the country from June 16-29, 2006 in celebration of this special event.
The 50th anniversary convoy begins in San Francisco on June 16 and will travel 3,250 miles, ending on the Ellipse in Washington, D.C. on June 29 with a ceremony and an outdoor picnic. Freightliner Trucks, American Association of Highway Transportation Officials (AASHTO) and Highway Watch officials will be in attendance, among others. Also scheduled to appear is U.S. Transportation Secretary Norman Mineta.
June 29, 2006 is a historic milestone as it will mark the 50th anniversary of the day President Dwight D. Eisenhower signed the Federal-Aid Highway Act, leading to the construction of the Interstate Highway System we rely upon today, one of the biggest engineering projects ever undertaken in the U.S.
“The trucking industry hauls nearly 70 percent of all freight moved across America,” said Jonathan Randall, director of product marketing, Freightliner Trucks. “More than 80 percent of our communities depend solely on our industry for delivery of their goods and products, and it’s the Interstate Highway System that makes this possible.”
In 1919, Eisenhower, then a Lieutenant Colonel in the United States Army, accompanied a military convoy from Washington D.C. to San Francisco. Due to rough, muddy road conditions and bridgeless river crossings, the onerous journey took 62 days, clocking 58 miles per day at about 6 miles per hour.
This journey convinced Eisenhower the nation needed a much better road system, and his conviction was reinforced during World War II when his Allied troops made use of the well-developed German Autobahn system to quickly move soldiers throughout the country to help defeat the German army.
The commemorative convoy will retrace, in reverse, the route of the 1919 First Transcontinental Motor Train, which approximately follows route I-80 across the nation. The convoy will travel through thirteen states, stop in eighteen towns (including Abilene, Kansas, Eisenhower’s birthplace) and end at the Zero Mile Marker on the Ellipse, where the 1919 convoy departed to the West.
“Freightliner Trucks, as the number one North American truck manufacturer, is proud to participate in this special event,” Randall added. “As the most visible name on the road, our trucks have traversed every mile of these roads and our customers will continue bringing necessary goods and services to people across the United States.”
The Interstate Highway System is comprised of 46,508 miles of superhighways connecting major cities, smaller towns and great expanses of open landscape across the United States. More notably, the Interstate Highway System has connected Americans to each other, putting them within only a few days’ drive of each other, and has redefined the relationship between urban and rural America. Freightliner Trucks is a division of Freightliner LLC, headquartered in Portland, Oregon, and is the leading heavy-duty truck manufacturer in North America. Freightliner LLC produces and markets Class 3-8 trucks and is a company of DaimlerChrysler, the world’s largest commercial vehicle manufacturer.
About
| Freightliner of Grand Rapids Inc. and Freightliner of Kalamazoo have been serving the West Mich. area for over 40 years. Outside of our customers we feel our employee’s are our most important asset. We feel we are the best Truck dealer in Western Michigan because we employ the best people. We have 130 employees which includes 48 service techs that operate 30 service bays. We have parts personnel that have been in the business for 30 years or more and we have a new and used sales staff with the same years of experience and are well versed at selling you the proper vehicle that fits your needs. We highly value and are dedicated to serving our customers needs and ensure that their service, parts and sales experience fulfills their expectations. | 
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We the employees of Freightliner of Grand Rapids and Kalamazoo realize that our complete success can only be achieved through our collective abilities to work together to fill the needs of our customers. In order for us to remain a competitive and viable force in the market place, we realize that our growth process and future is totally dependent upon our ability to work in unison to practice sound business principles.
Keeping these challenges in mind we are dedicating ourselves to providing unparalleled service to our customers in all areas of our operation. For without the loyalty and dedication of our customers and the blessings of God Almighty, our goals could never be accomplished.
